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Get in touch
Email: enquiries@coachinnovations.co.uk
Phone: 0330 133 5599
Address:
Coach Innovations Ltd
Suite 8 Midshires House,
Oldington Lane,
Kidderminster,
DY11 7QN
Company number: 05959819
VAT: 938180016
Hear From Our Customers
Our reputation is built on the experiences we deliver.
Explore our Google reviews and see why our customers continue to choose us for reliable, comfortable and memorable travel.
Posted on GoogleTrustindex verifies that the original source of the review is Google. Really helpful and understanding myself and my friend went to Wembley stadium for the play off final and it was amazing so thank you for thatPosted on GoogleTrustindex verifies that the original source of the review is Google. Well organised firm, trip easy to book and cheap. Best coach journey I have had, wish I had found them sooner.Posted on GoogleTrustindex verifies that the original source of the review is Google. Brilliant company could not have been more pleased with our travel arrangements, and at a really sensible price. Lovely coach and staff, will definitely use again.Posted on GoogleTrustindex verifies that the original source of the review is Google. The reply to my review is a total lie!!! funny how you made all this up after i asked for a refund and posted this review. Karma! Very poor experience with Coach Innovations and I would not use them again. I paid an additional £50 for a double seat due to an issue with my right leg, which had been discussed in advance. I specifically needed the seating arrangement to allow me to position my right leg along the aisle. In my view, the service I paid extra for was not properly provided. What made this worse was the way my refund request was handled afterwards. I was told there was no record of me mentioning my leg, despite me having previous conversations and email correspondence about it. I found the response dismissive and unprofessional. I also believe the company took advantage of demand around the event by offering additional seating or services that were either not properly delivered or not available in the way they were sold. There were other serious issues with the journey too. The coach toilet was not hygienic, there was no loo roll on both journeys, and it did not appear to have been cleaned properly. There was also an incident where passengers were left behind at a service station, including a child, which caused further delay and disruption. I was also told that the original coach had been cancelled and that replacement drivers had been arranged at the last minute. However, when I spoke to the drivers, they told me they had been booked from day one, which raises serious questions about the communication and transparency provided to passengers. Overall, the journey was badly managed, the customer service afterwards was extremely poor, and my refund request was dismissed rather than properly reviewed. I would not recommend Coach Innovations based on my experience.Posted on GoogleTrustindex verifies that the original source of the review is Google. Took the coach from Hull to Wembley, the first driver was swerving into lanes and nearly took out a stationary AA van that was parked on the hard shoulder, before managing to swing back onto the motorway in the last second. He was also vaping and putting eye drops in whilst driving, felt unsafe for the whole journey and did not want to return on the same coach. However, we were ensured we would have a different driver on the way back, this driver announced himself with a racist joke and continued to become irate with passengers on board after politely asking if we could stop at a closer service station as the facilities were out of use on the coach. 12 hours of the day travelling on one of the worst journeys I've experienced, emailed the company and they told me they would look into it and that's the last I heard. Will not be using again. **We only made it in time for the match because we got off the coach and walked the rest of the way 😂Posted on GoogleTrustindex verifies that the original source of the review is Google. Got the coach to watch Crystal Palace Vs Rayo Vallecano in Leipgzig, Germany. We were told to get to Selhurst station at 13:45, however coach did not arrive until 14:40 due to drivers getting lost on their way to Selhurst train station. However this was the only issue I encountered with the journey as I found Vanessa to be very responsive to all calls and emails, and the drivers were very good. Aircon was working fine which was needed due to the heat. Would say that maybe the drivers could have planned stops slightly better as the dinner stop we had when we got to the service station, the food shops were closed. Other than that drive was smooth and no issues.Posted on GoogleTrustindex verifies that the original source of the review is Google. Used Coach Innovations for travel to/from Conference Lge final in Leipzig, absolute pleasure to give 5 stars....Vanessa was amazing organising everything and continuously sending out relevant info from start to finish...all went perfectly!....2 drivers brilliant, lots of stop off's no rush at all and the young lady hostess just couldn't do enough...highly recommend, thanks to all involved...UP THE PALACE🏆Posted on GoogleTrustindex verifies that the original source of the review is Google. Thanks to Coach Innovations for taking us from Palace to Leipzig for the Conference League final. Vanessa at head office did a great job keeping us up to date ahead of and throughout the trip and our drivers were lovely polite men who got us to Leipzig and back safely and in good time too. I was a little apprehensive about travelling there and back by coach but being in a comfy air conditioned coach (with working USBs) really helped! Lucky to have nice people on board too.Posted on GoogleTrustindex verifies that the original source of the review is Google. Not happy at all, went to wembley from Hull, set off time moved forward by an hour because the game time got set to 4.30 kick off but then changed to 3.30 but coach innovation did not change the set off time, whoever does the timings for trips needs sacking, bearing in mind its a playoff final on a bank holiday weekend and the driver also has to make a legal stop of 45 minutes, none of this was taken into account resulting in getting there at 2.45 and game kicking off at 3.30, this resulted in lost hours before the match to soak up the atmosphere, absolutely ridiculous walked the last 5 minutes to the ground because driver took a different route and stuck in more traffic near the stadium on google maps it would of taken 21 minutes at that point to reach the stadium but was quicker to actually walk the last bit, on board was ok the staff were friendly and onboard service was good but usb sockets did not work nor did the onboard tvs on our side of the coach, all in all coach innovations ruined what should of been a fantastic day.Posted on GoogleTrustindex verifies that the original source of the review is Google. Travelled with Coach Innovations to Wembley for Leeds’ FA Cup semi final. Bar a slight hiccup with drivers on the return, we had a great experience. Irene was our hostess and she was brilliant! Kept us fed, watered and updated on our journey both ways. What a lovely, friendly lady- thank you Irene. The coach was comfortable and I loved being able to watch films on the way down. Vanessa who was the contact during booking etc, was also great. She noted my request about seating and on the day we were sat where we’d asked due to travel sickness. I would not hesitate to use them again when / if Leeds get to Wembley again.
