Frequently Asked Questions
Have a Question? We May Have The Answer
Everything you need to know before you travel with us. From booking to boarding, we’ve covered the key details to make your journey as smooth as possible.
How do I book a trip?
Booking with us is simple. You can book online or call us for upcoming trips and our team will guide you through the next steps.
What’s included in the price?
All trips include return coach travel and any extras specified in the trip details. Some packages may also include accommodation or event tickets – full details are always provided before booking.
Where do your coaches depart from?
Our coaches typically depart from a range of convenient pick-up points. Exact locations and times will be confirmed when you book your trip.
Do you offer football travel packages?
Yes, we specialise in football travel and have over 25 years of experience taking fans to domestic and European fixtures.
Note: We do not provide or include tickets, you must source your own ticket for the event.
Can I travel as part of a group?
Absolutely. We welcome group bookings and can often accommodate larger parties. If you have specific requirements, our team will be happy to help.
How can I stay updated on new trips?
You can register your interest through our website to receive updates on new trips, football fixtures and seasonal getaways as soon as they’re released.
Disneyland Paris Questions & Answers
Booking:
Insurance:
We really don’t want to see you your hard-earned money. Make sure you take out comprehensive travel insurance which covers family bereavement and illness etc.
Do I need a passport?
Yes, you must have a valid passport with at least 3 months remaining on it at time of travel. Coach Innovations cannot give advice to any foreign nationals regarding additional visa requirements to enter the EU.
How do I book?
Go to the relevant webpage and click ‘Book Now’ which will take you to our secure booking software ‘Touriste’ After completing your booking you’ll receive immediate booking confirmation. (Be sure to check your junk folder)
A few days before departure you’ll receive your coach number and some useful information that will help your tour go more smoothly. Your coach seat numbers will be given as you board by your coach crew.
Please note: We cannot do the booking for you as you need to read and agree to our booking terms and conditions.
Are deposits refundable?
No. There are no circumstances deposits can be refunded.
If I’m allowed to pay a deposit when must the balance be paid?
Usually six weeks before you travel.
Will my group be sat together?
If you book together yes. Promise! We adhere to a pre-allocated seating plan. You’ll be sat at in the same seats if you’re the first or last to board.
I’ve got friends already booked. Can we sit together?
As long as you’re joining at the same departure point then yes. Just let us know their booking number or name in the special request box.
Can I request particular seats?
Yes, we’ll do our best, however we can never make any guarantees.
I’m disabled; can I bring my wheelchair or electric buggy?
We can accommodate wheelchairs and buggies in the luggage lockers. Let us know in the special request box at time of booking. (Electric buggies must be able to have folding handlebars etc)
Do you provide appropriate seating for infants?
No, you must bring your own booster/child seat, although it is not a legal requirement.
Do infants travel for free?
Coach Innovations low prices are based full occupancy. Unlike airlines even babies must have an allocated seat. Sorry, we can’t give a discount.
Can I book a double seat to myself?
No, however you could ask if a tour has sold out a few days before departure. The second seat is normally 70% additional cost
Can I travel just one way?
Yes, however the price still remains the same.
Coach Travel:
Are coaches single or double deckers?
We operate both single and double deck coaches.
What facilities do the coaches have?
- Reclining seats
- Toilet
- Air-conditioning
- Some coaches may have USB Charging ports
Coach toilets have a limited capacity. We ask all customers o use all other toilet facilities such as motorway services, Ferry ports, ships etc wherever possible.
How often do we stop?
We usually have a break every four hours, sometimes a little longer.
Can we bring our own food & drinks aboard?
Yes, however we don’t allow greasy or Spicey food such as curry etc. No hot food purchased from services etc.
Can I smoke or vape?
Sorry, no.
Can I bring alcohol aboard the coach?
Sorry, no alcohol is allowed aboard our coaches.
Your Ferry Crossing:
Which company will we be sailing with?
Irish Ferries.
Where will we be sailing from?
We sail from Dover to Calais which takes approximately 1 hour 30 minutes
Do we stay on the coach while onboard the ferry?
No. Your coach will drive you onto the ferry where you have to get off and go onto the upper decks where you can enjoy all the facilities such as bars, restaurants, currency exchange and duty-free shopping. An onboard
announcement will be made when it’s time to return to your coach.
Do we have a cabin?
No as it’s only 90-minutes crossings.
Is it worth going to the onboard Duty-Free shop?
Absolutely. There’s great savings to be made, such as 4-litres of spirits for £40.00 and much more!
What is the currency aboard ship?
He main currency is Pound Sterling; however, Euros are accepted.
Disneyland Paris:
What time do we arrive at Disneyland?
Approximately 08:45
What time does Disneyland open?
Disneyland opens at 09:00 or 09:30 depending on the date you travel.
What time does Disneyland close?
Times vary from 21:00 to 23:00 according to season.
What is a one park ticket?
Here are two parks at Disneyland. Disneyland Park and Disney Adventure World. Your one park ticket gets you admission to one park or the other.
Why do we only get a one park ticket included in the price?
The price of your park ticket is the most expensive part of your whole travel package. You can spend a whole day in either park, why should you pay for two parks if you’re not going to visit both? You can upgrade to a two-park ticket when booking or you can upgrade at Guest Services on arrival at Disneyland. There’s far to many attractions to mention on here, maybe ask ChatGPT etc?
What is the Disney Village?
The Disney Village is free to enter. It’s full of shops selling official merchandise and plenty of places to eat including:
Rain Forest Café, The steakhouse, The Royal Pub, Billy Bobs Country & Western Saloon, Five Guys, McDonalds, Starbucks and many more.
Do infants need a park ticket?
Infants under the age of 3 years do not need a park ticket. We will adjust the price accordingly after you have made your booking, please email us.
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